Data Collection, Usage, and Purpose

We collect and process data that you share while using our services, as well as data generated during your use of the service. Protected data, such as health related information, will only be processed when necessary for patient care or with your explicit consent.

Data You Provide to Access Our Services

• Contact Information: Name, email, phone number, and address.
• Patient Information: Health issues, medications, reports, and chat communications.
• Billing Information: Payment details and earnings.
• Ratings & Reviews: Feedback provided by users.

Data Collected from Carers Using the Platform

• Profile Information: Profile picture, bio, skills, and capabilities.
• Application Process Data: Documents such as DBS (sighted but not stored in compliance with DBS regulations).
• Additional Data: Feedback, surveys, issues, and complaints.

Purpose of Data Collection

We collect data for the following reasons:

• Recruiting and safeguarding carers.
• Providing carers with necessary patient information.
• Displaying public carer profiles.
• Addressing complaints, disputes, and feedback.
• Troubleshooting technical issues.
• Communicating with you via email, phone, or text.
• Improving our services and user experience.
• Sending marketing and promotional materials.
• Identifying and preventing privacy breaches.
• Notifying you of privacy policy updates.

If you wish to opt out of promotional emails, text messages, or other communications, you can do so via the unsubscribe link or by contacting Triolink Health Care LTD directly.

Data Retention and Deletion

We comply with legal requirements regarding data retention and remove information upon request or when deemed inappropriate or irrelevant at our discretion.

Sensitive data, including health related information, is processed only with explicit permission and in compliance with Data Protection Legislation.

We do not sell, lease, or share personal data with third parties for marketing purposes unless expressly stated in this policy.

Your Rights

Your data belongs to you, and you have the following rights:

• To be informed about how your data is processed, transferred, and stored.
• To be informed of any profiling based on your data.
• To request a copy of your data or have it transferred to a third party.
• To request data deletion.
• To object to how your data is processed or used and to opt out of such processing.

Cookies

Our website uses cookies in accordance with UK and EU Cookie Law.

Data Security

We implement technical, administrative, and physical security measures to protect your personal information from unauthorized access or misuse.

• Employee access is restricted to those who need it for their roles, with access revoked when no longer required.
• Employees are trained on data privacy and security.
• You are responsible for maintaining the confidentiality of any password protected access.

Despite our best efforts, no security system is entirely impenetrable, and we cannot guarantee absolute data security.

General Terms

Triolink Home health Care LTD reserves the right to modify this privacy policy at any time. Updates will be communicated as they occur.

We do not collect data from individuals under the age of 13, as they are not authorized to use Triolink Health Care.

In the event of a business sale, your personal information may be transferred to the new owner.

If any part of this policy is found to be invalid or unenforceable, the remaining sections will remain in effect.

This policy is governed by the laws of England and Wales, and any disputes fall under the jurisdiction of English and Welsh courts.

Contact & Complaints

If you have questions or concerns, contact Looking4Care at info@triolinkhealthcareltd.co.uk. If you have complaints about our data usage, you may also contact the Information Commissioner’s Office (ICO) via their helpline at 0303 123 1113.